WifiON Terms and Conditions of Service

WifiON is a trading brand operated by Afrevo Technologies (Pty) Ltd, registration number 2026/227032/07.

Afrevo Technologies (Pty) Ltd is the legal entity providing and contracting for services offered under the WifiON brand.

References in these Terms to "WifiON", "we", "us" or "our" therefore refer to Afrevo Technologies (Pty) Ltd trading as WifiON.

In these Terms, unless the context indicates otherwise:

• "Customer", "you" or "your" means the person or entity applying for or receiving a WifiON service.
• "Equipment" means a router, radio, antenna, cabling or other hardware supplied or installed by us to provide the Service.
• "Service" means the connectivity or WiFi service supplied to you under your selected WifiON package.
• "Installation Fee" means the once-off amount payable for installation and connection of the Service.
• "Subscription" means the recurring monthly amount payable for your selected Service.
• "Premises" means the home, business premises, vehicle or other approved location at which the Service or Equipment is installed.
• "Package" means the particular WifiON service plan selected by you and confirmed by us.

WifiON offers connectivity services which may include:

• Home WiFi;
• Premium or Business WiFi;
• Taxi WiFi; and
• other connectivity services introduced by us from time to time.

Each Package may have different pricing, coverage, speeds, data allowances, installation requirements and technical characteristics.

The package description and pricing confirmed with you when your application is accepted form part of your agreement with us.

Availability of any Service is subject to coverage, technical feasibility, infrastructure availability and our ability to provide the Service at the relevant location.

Submitting an application does not guarantee that WifiON can provide the Service.

When you apply, we may conduct coverage, technical, location or other reasonable checks necessary to determine whether the Service can be provided.

By ticking the acceptance checkbox when applying, you agree to these Terms. However, your application remains subject to acceptance by WifiON.

Your service agreement becomes effective once we have accepted your application and confirmed that we can provide the relevant Service, subject to any installation or payment requirements communicated to you.

Your agreement consists of:

• these Terms;
• your application;
• your confirmed Package details;
• our Privacy Policy; and
• any additional service-specific terms expressly provided to you.

Where installation is required, we will arrange an installation date after confirming that the Service can reasonably be provided and applicable payment arrangements have been completed.

Installation may involve mounting Equipment, drilling, running cables, positioning antennas or routers, configuring devices and performing other reasonable work necessary to establish the Service.

You confirm that:

• you are authorised to permit installation at the relevant Premises;
• where you are not the owner, you have obtained any necessary landlord, owner, body corporate or other permission;
• you will provide safe and reasonable access to the Premises;
• a suitable power source will be available where required; and
• information you provide regarding the Premises and installation is accurate.

We may refuse or postpone an installation where conditions are unsafe, access is unavailable, required permission has not been obtained, or installation is not reasonably technically feasible.

Additional or non-standard installation work may incur additional charges, but these will be communicated to you before the additional work is performed.

The applicable Installation Fee will be communicated to you before installation and may differ depending on the Package, location or installation requirements.

Payment of an Installation Fee does not transfer ownership of WifiON-owned Equipment to you unless we expressly agree otherwise in writing.

If, after payment, we determine that we cannot provide the Service because the installation is not technically feasible or because of circumstances within our control, we will refund any Installation Fee paid for an installation that cannot be completed, subject to any lawful deductions that were clearly disclosed and agreed beforehand.

Where an installation cannot proceed because of circumstances attributable to you — including failure to provide access, inaccurate information, absence from a confirmed appointment or failure to obtain necessary property permissions — reasonable costs already incurred by us may be deducted or charged where permitted by law.

Nothing in this clause limits any rights you may have under applicable South African consumer law.

WifiON aims to provide a reliable Service but wireless and internet connectivity may be affected by circumstances outside our reasonable control.

Advertised or Package speeds represent the service specification or maximum achievable speed applicable to the Package unless expressly stated otherwise. Actual performance may vary depending on factors including:

• network congestion;
• wireless interference;
• distance and physical obstructions;
• weather conditions;
• the capability and configuration of customer devices;
• electricity interruptions or load-shedding;
• upstream connectivity or network availability; and
• maintenance, faults or other technical conditions.

Unless a specific service level has expressly been agreed with you in writing, the Service is provided on a best-effort basis and uninterrupted, fault-free or continuously available connectivity is not guaranteed.

We will take reasonable steps to investigate and resolve faults within our control.

You must use the Service lawfully and responsibly.

You may not use the Service to:

• engage in unlawful activity;
• gain or attempt to gain unauthorised access to systems or networks;
• distribute malware, malicious software or spam;
• deliberately interfere with or damage our network or Equipment;
• infringe the rights of another person;
• facilitate cyberattacks or other malicious network activity; or
• use the Service in a manner that materially harms network availability or other customers.

Where reasonably necessary to protect our customers, systems or network, we may apply proportionate network-management measures or temporarily restrict or suspend abusive or harmful activity.

Package-specific fair-use or data restrictions, where applicable, will be communicated as part of the relevant Package.

Your monthly Subscription is determined by the Package confirmed with you.

Subscriptions are payable monthly in advance unless otherwise agreed.

Where you authorise recurring card payments, you authorise Afrevo Technologies (Pty) Ltd and its authorised payment processor to collect the applicable Subscription from your selected payment method on the agreed billing date.

Payment may also be made through another payment method made available or approved by us.

Card information is processed by our payment service provider. WifiON does not store your full payment card number.

We may change the price of a Service from time to time.

A price change will not retrospectively affect amounts already paid.

Where your existing monthly Subscription will increase, we will provide reasonable advance notice before the new price takes effect.

If you do not wish to continue at the new price, you may cancel the Service in accordance with clause 13 before the new price becomes applicable.

If your Subscription is not paid on the due date, we may attempt to collect the payment again and may contact you regarding the outstanding amount.

We currently allow a four (4) day grace period after the applicable payment due date.

If payment remains outstanding after the grace period, we may suspend the Service.

Suspension does not:

• cancel the agreement;
• waive amounts already owing; or
• transfer ownership of our Equipment to you.

Service may be reactivated once applicable outstanding amounts have been paid.

Unless expressly agreed otherwise in writing, Equipment supplied and installed by us remains the property of Afrevo Technologies (Pty) Ltd.

You must:

• take reasonable care of the Equipment;
• not deliberately damage, open, modify, relocate or tamper with Equipment where doing so could affect the Service or network;
• notify us of loss, theft or significant damage; and
• provide reasonable access for maintenance or recovery where required.

You may be liable for the reasonable repair or replacement cost of Equipment lost or damaged through your intentional conduct, misuse or negligence.

You are not responsible for normal wear and tear or faults not caused by you.

When the Service ends, we may arrange collection of Equipment belonging to Afrevo Technologies.

You agree to provide reasonable access for its recovery.

If you fail or refuse to return Equipment or reasonably permit its recovery after being requested to do so, we may charge the reasonable replacement value of the unreturned Equipment, to the extent permitted by law.

Unless otherwise expressly agreed with you, WifiON Services are provided on a month-to-month basis.

You may request cancellation through the cancellation method provided on our website or by contacting WifiON support.

Cancellation will take effect in accordance with the applicable billing cycle and cancellation date communicated to you when your request is processed. We will not unreasonably delay or withhold cancellation.

You remain responsible for amounts properly due up to the effective cancellation date.

Any Equipment belonging to Afrevo Technologies must be returned or made reasonably available for collection.

Nothing in these Terms limits any cancellation or other consumer right that cannot lawfully be excluded.

We may suspend or terminate the Service where reasonably necessary, including where:

• amounts remain unpaid;
• you materially breach these Terms;
• the Service is being used unlawfully or in a way that threatens our network or other users;
• continued provision of the Service is no longer technically or commercially reasonably possible;
• we lose access to infrastructure reasonably required to provide the Service; or
• suspension or termination is required or permitted by law.

Where reasonably possible and appropriate, we will give you notice and an opportunity to remedy a breach before terminating the Service.

Termination does not affect amounts lawfully owing before termination.

The Service may rely on infrastructure, connectivity, systems or services supplied by third parties.

We are not responsible for interruptions caused solely by circumstances outside our reasonable control, but we will take reasonable steps within our control to assist in restoring the Service.

Planned maintenance may occasionally require temporary interruption of the Service. Where reasonably practical, we will provide advance notice of significant planned interruptions.

PLEASE READ THIS CLAUSE CAREFULLY. IT LIMITS CERTAIN CIRCUMSTANCES IN WHICH AFREVO TECHNOLOGIES MAY BE LIABLE TO YOU.

To the maximum extent permitted by South African law:

• we are not liable for indirect, incidental or consequential losses arising from the use, interruption or unavailability of the Service;
• we are not responsible for losses caused solely by circumstances beyond our reasonable control, including electricity failures, severe weather and failures of third-party infrastructure;
• customers remain responsible for maintaining appropriate backups, cybersecurity measures and alternative connectivity where uninterrupted connectivity is critical to their operations.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, including any rights or remedies available under applicable consumer-protection legislation.

Nothing in these Terms is intended to exclude liability arising from gross negligence where the law prohibits such exclusion.

Afrevo Technologies (Pty) Ltd is the responsible party for personal information processed through WifiON.

We process personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and our Privacy Policy.

The Privacy Policy is available at: www.wifion.co.za/privacy

We may contact you using the contact details you provide for legitimate service and account purposes, including:

• installation scheduling;
• payment reminders;
• outage or maintenance notices;
• account administration;
• security notifications; and
• customer support.

These operational communications are separate from promotional or direct-marketing communications.

If you have a complaint regarding your Service, billing, installation or account, please contact WifiON support so that we can investigate and attempt to resolve the matter.

We may request information reasonably necessary to investigate the complaint.

We will attempt to resolve complaints fairly and within a reasonable period.

Nothing in these Terms prevents you from exercising any right to approach a competent court, the National Consumer Commission, the Information Regulator or another authority or dispute-resolution body having jurisdiction over the matter.

Participation in the WifiON Ambassador Programme is subject to separate Ambassador Programme Terms.

A referral or reward will only qualify in accordance with those separate terms.

Participation in the Ambassador Programme does not create an employment, agency, partnership or joint-venture relationship between an ambassador and Afrevo Technologies unless expressly agreed otherwise in writing.

We may update these Terms where reasonably necessary, including to reflect changes to our Services, operations or legal obligations.

The current version will be published at: www.wifion.co.za/terms-and-conditions

Minor or administrative changes may take effect when published.

Where a change materially affects an existing customer's rights, obligations, pricing or Service, we will provide reasonable advance notice where required or appropriate.

Where applicable, customers may cancel their Service if they do not wish to continue following a material change.

Whole agreement. These Terms, your application, your confirmed Package and any applicable service-specific terms constitute the agreement relating to the Service.

No waiver. A failure or delay by either party to exercise a right does not automatically waive that right.

Severability. If a provision of these Terms is held to be unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Governing law. These Terms are governed by the laws of the Republic of South Africa.

Consumer rights. Nothing in these Terms is intended to waive or restrict any consumer right that cannot lawfully be waived or restricted.

WifiON
A trading brand of Afrevo Technologies (Pty) Ltd
Registration No. 2026/227032/07
Website: www.wifion.co.za
Email: info@afrevotech.com
WhatsApp / Phone: 081 207 6913
Business hours: Monday–Friday, 08:00–17:00