Frequently Asked Questions
How do I check if Wifion is available in my area?
Use our coverage check form with your suburb, city, and phone number, and our team confirms availability quickly.
How long does installation take?
Most installations are scheduled after coverage confirmation, and our team shares timelines based on your area.
Is the internet uncapped?
Home and Premium WiFi plans include uncapped options. Taxi plans are data-based depending on package type.
What is included in the installation fee?
Installation includes router setup, signal checks, optimization, and technician support for initial setup.
Do you provide support after installation?
Yes. Wifion includes local support for troubleshooting, stability checks, and ongoing assistance.
Do I need to buy a router?
Our team confirms router options during coverage and installation planning. In many cases, setup-ready equipment is provided.
Who can join the Wifion Ambassador Programme?
Anyone can register, whether you are already a Wifion customer or not.
How do I get a Referral Code?
Your Referral Code is generated immediately when you join the Wifion Ambassador Programme and is emailed to you.
When does a Qualified Referral count?
A referral becomes a Qualified Referral once the referred customer has paid their installation fee.
How much can I earn?
You can earn R1000 for every 5 Qualified Referrals.
Can I refer more than 5 people?
Yes. There is no limit to how many Qualified Referrals you can make.
Can I refer myself?
No. Self-referrals are not allowed.
How do I receive my reward?
Once you have reached five Qualified Referrals and your reward has been verified, Wifion will contact you to arrange payment.